Lessons Learnt Mastering Compassionate Communication: Building Trust, Empathy, and Calm in Patient Care

Tears of Trouble: Autoimmune Disease and Dry Eye

Join Laura Maubon, Ophthalmologist from Moorfields, as she takes us through an evening considering the principles of purposeful communication and its impact on patient relationships, the art of creating an environment that conveys empathy, ensuring patients feel valued and heard, and delivering clear, concise information while maintaining warmth and compassion.

Laura Maubon FRCOphth, BMBS, BMedsci, PGCertSurg Ed, is a consultant ophthalmologist specialised in anterior segment surgery, ocular surface disease and surgical education. She works as a locum consultant at Moorfields Eye Hospital, London and recently completed surgical educational studies at Imperial College London. She is an active member of both the ESCRS YO and programme committees. Prior to this she led the UK (UKISCRS) young ophthalmologist programme for 4 years whilst completing ophthalmic training.

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